Data Deletion Instructions

How to ask for deletion

This page explains how to ask Uzmana Inc. to delete personal data processed through InterAsistan. InterAsistan is a product of Uzmana Inc. It connects a clinic’s WhatsApp Business number to an AI assistant that answers prospective patients and hands the conversation to the clinic’s staff.

Choose the step that fits you. All requests go to info@interasistan.com.

1. Patients who wrote to a clinic on WhatsApp

The clinic you wrote to controls your conversation. You can ask for deletion in either of these ways:

• ask the clinic you wrote to, or
• e-mail info@interasistan.com with the clinic’s name and the phone number you used on WhatsApp.

We verify your request with the clinic and delete your data within 30 days.

2. Clinic staff who use the panel

E-mail info@interasistan.com from the address you use to sign in to the panel, and say what you want deleted. We reply within 30 days.

3. Website visitors who sent the demo form

E-mail info@interasistan.com from the address you entered in the form, and ask us to delete your request. We reply within 30 days.

What to include in your request

• your name
• the e-mail address or phone number linked to your data
• for patients, the name of the clinic you wrote to
• what you want deleted

We may ask for more information to verify that the request comes from you.

What is deleted

Once your request is verified, these records are deleted from InterAsistan:

• the conversation
• photos and other media
• the intake record
• the Turkish summary

What may be kept

We may keep only:

• minimal records that the law requires us to keep, such as invoices
• a note that the deletion was done, without any message content

Messages outside InterAsistan

Deletion removes the data held in InterAsistan. It does not delete messages stored on your own phone. The clinic also has its own direct relationship with Meta, the provider of WhatsApp. To ask about data the clinic keeps in its own systems, contact the clinic.

Clinics that end the service

When a clinic ends the service, its data is deleted after the period set in its agreement with Uzmana Inc. Before that, the clinic can ask us to export its data.

Questions

Uzmana Inc., 2810 N Church St STE 89928, Wilmington, DE 19802, USA. E-mail: info@interasistan.com.

This document is published in Turkish and English. If the two versions differ, the English version prevails.