Official infrastructure
InterAsistan runs on Meta's official WhatsApp Business Platform (Cloud API). Your number stays registered in your clinic's name. No unofficial phone bridges or browser extensions are used.
Security and data
We handle patient data with care.
We spell out how the assistant works, where the data lives and who is in control.
Where data is stored
Conversation records, patient details and photos sent by patients are stored in data centers in the European Union.
What goes to the AI
The assistant's replies are generated with a model from our AI provider, Anthropic (US). Only the message text is sent to the model; photos sent by patients are not. Anthropic does not use this data to train its models and deletes it within 30 days at most.
The assistant's limits
At the start of every conversation, it says it is an AI assistant. It does not diagnose, make eligibility decisions or promise results. It shares only information your clinic has approved.
You stay in control
You can stop the assistant from the panel with one tap. As soon as your consultant starts writing, the assistant goes quiet in that conversation.
Retention and deletion
Records are deleted automatically at the end of a period your clinic sets, up to a maximum of 12 months. A patient's record is deleted sooner on request.
Who is responsible for what
For patient data, your clinic is the data controller. As the data processor, we act only on your instructions, as set out in the data processing agreement we sign with you.
Access
The panel can't be accessed without signing in, and each clinic sees only its own records. Connections are encrypted (HTTPS).
Who we share data with
To provide the service, we work with only these three providers.
| Provider | Purpose | Location |
|---|---|---|
| Cloudflare | Hosting, database, file storage, email | Records in EU data centers |
| Meta (WhatsApp Business Platform) | Delivery of WhatsApp messages | Meta's global infrastructure |
| Anthropic | AI model that generates replies, translations and summaries. Only message text is sent. | US |
Let us show you at your clinic.
Our founder comes to your clinic in Istanbul, and you try the assistant with your own examples.