Privacy Policy | InterAsistan

Who we are

InterAsistan is a product of Uzmana Inc., a corporation registered in Delaware, USA.

Address: 2810 N Church St STE 89928, Wilmington, DE 19802, USA
Privacy and legal requests: info@interasistan.com
Website: https://interasistan.com

InterAsistan is a managed software service for private clinics. It connects to a clinic’s own WhatsApp Business number through Meta’s official WhatsApp Business Platform (Cloud API). When a prospective patient writes, an AI assistant replies in the patient’s language, says that it is the clinic’s digital assistant (AI), answers only from information the clinic approved, collects intake information and then hands the conversation to a human consultant of the clinic with a Turkish summary.

InterAsistan is not a healthcare provider, not a health tourism intermediary and not a marketplace. It does not give medical advice, does not diagnose, does not tell anyone whether they are a suitable candidate, does not promise results and does not refer patients to clinics.

Two roles

We handle personal data in two different roles.

Website, demo-request form and public demo. Uzmana Inc. is the data controller.
Patient conversations handled for a clinic. The clinic is the data controller and Uzmana Inc. is its data processor. We process this data only on the clinic’s instructions, under a data processing agreement with that clinic.

If you wrote to a clinic on WhatsApp, please contact that clinic first. We assist the clinic and forward requests we receive to it.

Data we collect on the website

Demo-request form

We collect:

full name, clinic name and your role
WhatsApp phone number and e-mail address
specialty
an approximate monthly range of foreign patient messages
a free-text note

We use this information to reply to you, schedule a demonstration and prepare an offer. We keep it until your request is closed and for at most 24 months after our last contact with you. You can ask us to delete it earlier.

Public demo

At launch, the demo on the website plays recorded sample conversations and collects nothing from you.

When a live version is enabled, the text you type is sent to our AI provider so that it can generate a reply. You will be asked not to enter real personal or health information. Demo sessions are deleted within 24 hours.

Technical data

Our hosting provider processes your IP address and browser information to deliver the website and protect it. We count visits with a cookieless analytics tool. We do not use advertising or tracking cookies, so the website does not show a cookie banner.

Data in patient conversations

When a clinic uses InterAsistan, we process the following on the clinic’s behalf:

message content
phone number or WhatsApp user identifier, and profile name
language and country
photos or other media the patient chooses to send
intake fields, such as the procedure of interest, preferred dates and budget
the Turkish summary prepared for the clinic
names and e-mail addresses of the clinic’s staff who use the panel

Patients write about treatments, so these conversations may include health-related information. The clinic decides what is collected and for how long. Records are deleted automatically at the end of the period the clinic sets, which is at most 12 months. They are deleted earlier on the clinic’s instruction or on a valid request.

Who receives the data

We use exactly three subprocessors:

Cloudflare, Inc. for hosting, database, file storage, e-mail delivery and cookieless analytics. Records are stored in data centers in the European Union.
Meta Platforms (WhatsApp Business Platform) to deliver WhatsApp messages between patients and the clinic’s number. The clinic also has its own direct relationship with Meta.
Anthropic, PBC, in the United States, for the AI model that generates the assistant’s replies, translations and summaries.

About Anthropic in particular:

only message text is sent to the AI model
patient photos are not sent to the AI model
Anthropic does not use this data to train its models
under its commercial terms, Anthropic deletes inputs and outputs within 30 days

International transfers

Uzmana Inc. and Anthropic are in the United States, and Meta operates globally. Personal data is therefore transferred outside Turkey and outside the European Union.

For patient data, these transfers are covered in the agreement between the clinic and Uzmana Inc.

For website data: the information you send through the demo form is stored with Cloudflare in the European Union and is handled by Uzmana Inc., a US company. If you use the live demo, the text you type is processed by Anthropic in the United States. You can ask us about these transfers at info@interasistan.com.

How we protect data

Data is encrypted in transit (HTTPS/TLS).
Records are stored in the European Union.
Access to the clinic panel requires sign-in, and each clinic sees only its own data.
Patient data is not used to train AI models.
A clinic can stop the assistant at any time.
We delete data on request.

Your rights

Depending on the law that applies to you, you may have the right to:

learn whether we process your personal data and get a copy of it
ask us to correct inaccurate data
ask us to delete your data
object to certain processing or ask us to restrict it
complain to a data protection authority

Send your request to info@interasistan.com. We reply within 30 days. We may ask for information to confirm that the request comes from you. If your request concerns a conversation with a clinic, we forward it to that clinic and help the clinic respond.

If you are in Turkey, our KVKK Notice explains your rights under Law No. 6698. Our Data Deletion Instructions explain step by step how to ask for deletion.

Changes to this policy

We may update this policy. The date at the top of this page shows the current version.

Contact

Uzmana Inc., 2810 N Church St STE 89928, Wilmington, DE 19802, USA. E-mail: info@interasistan.com.

This document is published in Turkish and English. If the two versions differ, the English version prevails.